Skepticism, as a philosophical school, promotes the ongoing questioning of what we know and how we know it. It challenges the belief that we can have absolute certainty or final knowledge, encouraging openness to new perspectives and embracing uncertainty. This mindset can be highly valuable for leaders, who frequently operate in complex and uncertain environments. Here are several key reasons why understanding philosophical Skepticism is crucial for leaders

This paper focuses on the increasing shift towards customer-centric strategies within the retail sector, highlighting the crucial link between business success and customer satisfaction. It aims to detail the essential elements of adopting a customer-focused approach amidst the unique challenges and complexities inherent in the retail industry, with a special focus on the pivotal role of Retail Managers and Staff in spearheading these initiatives.