As a director of a real estate agency, you know that success is built on more than intuition and experience. In today’s rapidly shifting market, it’s not just about knowing your business but truly understanding the forces shaping the landscape in which you operate. Without a deep understanding of the market and your competition, effective […]

This paper focuses on the increasing shift towards customer-centric strategies within the retail sector, highlighting the crucial link between business success and customer satisfaction. It aims to detail the essential elements of adopting a customer-focused approach amidst the unique challenges and complexities inherent in the retail industry, with a special focus on the pivotal role of Retail Managers and Staff in spearheading these initiatives.