For small consultancies, growth is a key goal—whether that means securing more clients, increasing revenue, or scaling services. But a common trap many firms fall into is expecting better results without making any changes. In reality, business performance is a direct result of the strategies, actions, and resources invested. Without adjusting these, outcomes like client […]

This paper focuses on the increasing shift towards customer-centric strategies within the retail sector, highlighting the crucial link between business success and customer satisfaction. It aims to detail the essential elements of adopting a customer-focused approach amidst the unique challenges and complexities inherent in the retail industry, with a special focus on the pivotal role of Retail Managers and Staff in spearheading these initiatives.