Personas - How to gain insight into your customer's expectations?

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  • Teacher
    Arvid M. Lyngnes
  • Level
    Must have
  • Time
    25 hours/-10 weeks 
  • Exam
    Yes
  • Credit 
    1

Introduction

The purpose of this course is to give the student a basic understanding and skill sett in profiling potential customers and their stakeholders 

After this course the student should be able to partake in discussions on customer profiling. Develop and execute their own tactics and explain their actions to the management.

Learning process

Prerecorded lectures 
A lecture is 30-45 minutes 
Each lecture has it's own syllabus, in general around 50 pages
Each lecture consist of several short lectures
Each short lecture last's 5 - 10 minutes 

Assignments
Everly lecture has 3 or more assignments. These Assignments are designed to implement the learning objectives in the students day to day activities

Mentoring & Coaching 
There are 3-4 coaching or mentoring session designed for this course  

Exam 
Finally there is a multippel choice exam at the end of the course. In the exam you will find questions and pictures. The exam is 50 questions and one hour

Learning objectives

After completing this course the student will be able profile home sellers, buyers and stakeholders
After completing this course the student will be able to set up and execute necessary activities to attract all of them
After completing this course the student can explain their strategy to the agency's management

The Lecturer-
Arvid Madland Lyngnes

Arvid Madland Lyngnes has a master of science in marketing and works as a teacher and lecturer in marketing and sales in real estate.
Arvid is also an advisor for real estate developers, investors and estate agencies. Arvid is one of the founders of L&F CG learning 
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